Communicating With Your Entire Team: Remember, We All Speak a Different Language

Nick Failla | Mic Drew Masters |

If you've built your team correctly, it should include a diverse set of strengths, perspectives, and communication styles. Unlocking the potential within your team starts with a solid communication strategy that is consistent, accessible, and tailored to the individual communication preferences of each team member.

The 5 Languages of Appreciation in the Workplace

Dr. Gary Chapman and Dr. Paul White, authors of “The 5 Languages of Appreciation in the Workplace,” highlight five distinct ways in which appreciation and encouragement are best communicated in the workplace. These five languages include:

• Words of Affirmation

• Quality Time

• Acts of Service

• Gifts

• Appropriate Physical Touch

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Recognizing the preferred language of each of your employees is crucial. If you fail to do so, your attempts at showing appreciation may go unnoticed or unappreciated.

Bullet Points vs. Paragraphs

Both bullet points and paragraphs are effective communication tools, but it's essential to know which style is most impactful for the situation and the person you’re addressing.

• Bullet Points: Best used when you need quick responses or feedback that doesn’t require a great deal of context. When requesting multiple responses, bullet points add clarity and separation, helping to elicit faster responses and it is less likely your audience will miss answering any of your questions. 

• Paragraphs: Ideal when the subject of communication requires greater context or explanation. If more explanation and depth is necessary, paragraphs can help ensure that your message is fully understood.

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It's also important to recognize how each team member processes information. For instance, some team members may prefer the concise nature of bullet points, while others may appreciate the detailed context that paragraphs provide.

Consistency is Key

Regardless of the communication format you choose, consistency is essential for success. Consider incorporating the following types of communication into your overall plan:

• Impromptu: Spontaneous individual or team communications that address opportunities as they arise.

• Evergreen: Ongoing daily, weekly, or monthly communications that are accessible in real time and well into the future, as they often affect daily operations.

• Individual & Team: Regular communications with both individuals and the team at large are vital for fostering growth, showing appreciation, and ensuring accountability within your organization.

  
  

Ways to Improve Your Team’s Communication

• Associate Survey: Instead of guessing how each team member feels appreciated, conduct a short survey. This will provide clarity on how to best praise your employees and cater to their communication preferences.

• A/B Test: Plan six different communications—three in bullet point format and three in paragraph format. Compare the performance of your team members to gauge which style resonates more with each individual.

• Morning Huddles: A quick 5-10 minute huddle with your team each morning can help ensure alignment, put out any fires, and recognize employees for a job well done.

Conclusion

Human nature leads us to default to our own communication style unless we make an effort to understand others. Failing to do so can result in reduced productivity, lower morale, and increased frustration. Taking time to reflect on and improve your communication strategy can transform your workplace into a more cohesive and productive environment.